Frequently Asked Questions (FAQ)

A collection of answers on the most frequently asked questions concerning the new STAUFF Digital Platform

FAQ Building Blocks

General questions

I need an offer. What is the best way to place my request?
I need technical advice. Who should I contact?
I would like to request a catalogue - What do I have to do?
I need a CAD model - Where can I find the models?

Help

I need help using stauff.com - Who can I contact?
Who will answer my questions in the live chat?
At what times the STAUFF live chat is available for me and what happens when it is offline?

Online-Shop

You can find more detailed information in the shop guides.

I am new here and have some questions about the process.
Where do the prices on the platform come from?
How can I see my individual pricing?
What are the benefits of a registration in the shop?
How can I check if my account is linked to my customer number?
What is a quick order and how does it work?
When I place a quick order, individual prices are not displayed in my shopping cart.
Where can I view my pending orders?
What does “preferred delivery date” mean?
I would like to add another default shipping address. What do I have to do?
How can I pay by invoice?
My company uses the platform. We need another access for an employee. What do I have to do?
I still have a question regarding my order.
🚛 Set up a default ship-to-party

Your question is not answered? Is something still not clear for you? We will be happy to help you. Simply use the contact form or the live chat.

EditMenuCloseResetCheckSpinnerFiltersCart